Privacy Policy

Effective Date: August 2, 2022

Sofa Cleaners NYC respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Sofa Cleaners NYC (“Sofa Cleaners NYC,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you:

Visit our website at sofacleanersnyc.com;
Request a quote;
Call, text, email, or otherwise communicate with us;
Schedule or receive cleaning services; or
Interact with our advertisements, social-media accounts, or Google Business Profile.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information.

Information You Provide Directly

When you contact us, request a quote, or schedule a service, you may provide:

Your name;
Telephone number;
Email address;
Service address;
Borough, neighborhood, ZIP code, or general location;
Details about the furniture, carpet, rug, mattress, or other item you want cleaned;
Photographs or videos submitted for an estimate;
Preferred appointment dates and times;
Access, parking, building, or appointment instructions;
Messages, questions, reviews, and other communications;
Payment and transaction information; and
Any other information you voluntarily provide.

Please avoid sending sensitive personal information that is not necessary for us to provide a quote or complete your service.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

Internet Protocol address;
Browser type;
Device type;
Operating system;
Referring website;
Pages visited;
Links clicked;
Approximate geographic location;
Date and time of visits; and
Website-performance and interaction information.

This information may be collected through cookies, pixels, log files, analytics tools, and similar technologies.

Information From Other Sources

We may receive information from third-party sources, including:

Google Business Profile;
Search engines;
Advertising platforms;
Social-media platforms;
Website analytics providers;
Referral partners; and
Payment or scheduling providers.

The information we receive is subject to the privacy practices of the source that collected it.

2. Photographs and Videos Submitted for Quotes

Customers may send photographs or videos of furniture, stains, rooms, or other property to help us prepare an estimate or assess a cleaning request.

We may use those materials to:

Evaluate the requested service;
Prepare or revise an estimate;
Determine the appropriate equipment or cleaning method;
Communicate with you about expected results;
Document the condition of an item before or after service; and
Resolve questions or disputes relating to the service.

We will not knowingly use customer-submitted photographs or videos in advertising, social media, website galleries, or other public marketing without permission.

Because photographs may unintentionally show personal belongings, people, addresses, or portions of your home, please review them before sending them.

3. How We Use Information

We may use collected information to:

Respond to quote requests;
Communicate with you;
Schedule, confirm, reschedule, or cancel appointments;
Provide cleaning and related services;
Determine service availability and pricing;
Send appointment reminders and service updates;
Process transactions;
Provide customer support;
Honor our service guarantee;
Maintain service and transaction records;
Request feedback or reviews;
Improve our website, services, and customer experience;
Measure website traffic and advertising performance;
Detect fraud, misuse, security incidents, or technical problems;
Enforce our agreements and policies;
Comply with legal obligations; and
Protect the rights, property, and safety of customers, our business, and others.

We may use de-identified or aggregated information for business, analytical, and operational purposes.

4. Calls, Service Messages and Promotional Text Messages

When you call or text Sofa Cleaners NYC, we may use your telephone number and the content of your communication to respond to your inquiry, prepare a quote, request photographs, schedule or confirm an appointment, provide service updates, follow up regarding completed work, and address customer-service matters.

With your consent, we may also send promotional text messages regarding discounts, special offers, seasonal services, reminders, and other marketing communications.

Consent to receive promotional text messages is not a condition of purchasing our services. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of promotional text messages at any time by replying STOP. You may reply HELP for assistance or contact us directly. After opting out, you may receive one final message confirming your request.

Opting out of promotional messages does not prevent us from sending nonmarketing communications reasonably necessary to respond to an active request, manage a scheduled appointment, complete a transaction, or address a service-related matter.

We do not sell, rent, or share mobile-phone numbers or text-message consent information with unaffiliated third parties for their own marketing or promotional purposes.

5. Cookies, Google Analytics and Website Technologies

Our website uses cookies and similar technologies to operate the website, understand how visitors use it, measure traffic and marketing performance, diagnose technical problems, and improve our services.

We use Google Analytics, a website analytics service provided by Google. Google Analytics may collect information such as:

Pages visited;
Approximate geographic location;
Browser and device information;
Referring websites;
Session statistics;
Interactions with website features; and
Dates and times of visits.

Google may process this information on our behalf in accordance with its own terms and privacy practices. Google requires websites using Analytics to disclose its use and explain how data is collected and processed.

We use this information to understand website performance, learn how visitors find and use our website, measure the effectiveness of advertising, and improve the customer experience.

We do not intentionally send names, telephone numbers, email addresses, street addresses, or other directly identifying personal information to Google Analytics. Google’s policies prohibit customers from sending information that Google could recognize as personally identifiable information.

You may control or delete cookies through your browser settings. Blocking cookies may affect certain website functions. Additional privacy or advertising controls may also be available through Google and your browser.

6. How We Share Information

We may disclose information to the following categories of recipients.

Service Providers

We may share information with companies or individuals that help us operate the business, including:

Website hosting and maintenance providers;
Form, email, telephone, and text-message providers;
Scheduling and customer-management providers;
Payment processors;
Analytics and advertising providers;
Accountants, insurers, attorneys, and professional advisers; and
Contractors assisting with customer service or service fulfillment.

These providers may access information only as reasonably necessary to perform services for us, subject to their agreements and legal obligations.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, legal process, subpoena, or governmental request;
Investigate suspected fraud, misuse, or illegal activity;
Protect our rights, property, or safety;
Protect customers or members of the public; or
Enforce an agreement, policy, or legal claim.

Business Transfers

If Sofa Cleaners NYC is involved in a merger, sale, financing, reorganization, acquisition, bankruptcy, or transfer of business assets, information may be disclosed or transferred as part of that transaction.

With Your Direction or Consent

We may share information when you direct us to do so or provide permission.

7. Sale of Personal Information

We do not sell or rent personal information for money.

We also do not knowingly disclose customer contact information to unaffiliated third parties for their own direct-marketing purposes.

Some analytics or advertising technologies may be treated as “sharing” or targeted advertising under certain state privacy laws. Where applicable, eligible residents may contact us to request information or exercise legally available opt-out rights.

8. Payment Information

Customers cannot make payments directly through our website, and our website does not collect or store payment-card numbers or card security codes.

Payments for cleaning services may be handled separately through cash, an in-person payment method, an invoice, payment link, or a third-party payment provider.

When a third-party payment provider is used, that provider processes payment information according to its own terms, privacy policy, and security practices.

We may retain limited transaction records, including the customer’s name, service provided, payment amount, payment date, payment method, transaction status, and receipt or reference number, as reasonably necessary for accounting, tax, customer-service, warranty, and legal purposes.

We retain personal information only for as long as reasonably necessary to:

Provide services;
Complete transactions;
Maintain business and tax records;
Honor guarantees;
Resolve disputes;
Detect fraud or security incidents;
Enforce agreements; and
Comply with legal, accounting, insurance, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete it, securely dispose of it, or convert it into de-identified or aggregated information.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, storage system, email, or text-message service can be guaranteed to be completely secure. You provide information electronically at your own risk.

If we become aware of a security incident affecting personal information, we will investigate and provide notifications when required by applicable law.

11. Your Privacy Choices and Rights

You may contact us to:

Ask what personal information we maintain about you;
Request correction of inaccurate information;
Request deletion of information;
Withdraw consent where processing is based on consent;
Opt out of nonessential marketing communications; or
Ask questions about our privacy practices.

Depending on your state of residence and whether a particular privacy law applies to our business, you may have additional rights concerning access, correction, deletion, portability, or certain disclosures of personal information.

We may need to verify your identity before completing a request. Certain information may be retained when required for legal, tax, accounting, security, warranty, fraud-prevention, or transaction purposes.

To submit a privacy request, email info@sofacleanersnyc.com with the subject line Privacy Request.

12. Children’s Privacy

Our website and services are intended for adults seeking cleaning services. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact us so that we can investigate and delete it when appropriate.

Federal COPPA rules impose specific requirements on websites directed to children under 13 or businesses that knowingly collect their information.

13. Third-Party Websites and Platforms

Our website may contain links to third-party websites or platforms, including Google, Facebook, Instagram, review platforms, payment providers, or social-media services.

We do not control those third parties and are not responsible for their privacy, security, content, or data practices. Review the privacy policies of any third-party service before providing information.

14. Reviews and Testimonials

When you submit a review through Google or another public platform, the review and your displayed account name may be publicly visible under that platform’s policies.

We may display genuine customer reviews on our website or marketing materials. When possible, we may identify reviewers by their public display name, first name, or first name and last initial.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

Our services;
Website technology;
Business practices;
Service providers; or
Applicable laws and regulations.

When we make changes, we will revise the Effective Date at the top of the policy. Material changes may also be communicated through the website or another appropriate method.

Your continued use of the website after an update means the revised policy will apply to information collected after the updated Effective Date, subject to applicable law.

16. Contact Us

For questions, concerns, or privacy requests, contact:

Sofa Cleaners NYC
Email: info@sofacleanersnyc.com
Call or text: (646) 847-8811
Website: sofacleanersnyc.com